Privacy Policy
Legal Disclaimer
Last Updated: 12/22/2025
1. Introduction
Kindled Ember Counseling, PLLC is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, contact our practice, or become a client.
By using this website, you agree to the terms described in this Privacy Policy.​
2. Scope and Application
This Privacy Policy applies to:
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Information collected on our website
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Information submitted via online forms, email, phone, or in person
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Information collected during the course of providing therapy services
If you are a client receiving mental-health services, certain information is protected under the Health Insurance Portability and Accountability Act (“HIPAA”) and applicable North Carolina confidentiality laws. Where applicable, HIPAA and state law will control if there is a conflict with this Privacy Policy.
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3. Information We Collect
We may collect the following information when you interact with our practice or visit our website:
3.1 Personal Information
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Name
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Email address
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Phone number
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Mailing address
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Date of birth
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Emergency contact information
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3.2 Protected Health Information (PHI)
If you receive therapy services, we may collect and maintain PHI, which can include:
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Medical and mental-health information
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Health-care treatment details
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Insurance and billing information
All PHI is protected according to HIPAA and applicable North Carolina laws.
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3.3 Website Usage Information
We may collect technical information automatically, such as:
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IP address
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Browser type
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Device information
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Pages visited and time spent on the site
These data help us improve the website and user experience.
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4. How We Use Your Information
We may use your information for the following purposes:
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To provide and manage therapy services
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To schedule appointments and respond to inquiries
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For billing and payment processing
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To comply with legal and regulatory obligations
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For administrative or operational purposes
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For website analytics or marketing (where permitted by law)
We do not sell personal information.
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5. Sharing and Disclosure of Information
We may share information only when necessary. Examples include:
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With other healthcare providers involved in your care (with your permission)
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With health-insurance companies for billing and payment
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With business associates that help operate our practice, such as billing services (subject to confidentiality agreements)
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When required by law (such as court orders or safety concerns)
Any PHI sharing is done in compliance with HIPAA and state law standards.
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6. Your Rights Regarding Protected Health Information
You may have the following rights regarding your PHI:
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The right to access and obtain copies of your health records
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The right to request corrections to your records
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The right to receive an accounting of disclosures
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The right to request restrictions on how we use or disclose information
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The right to request confidential communications
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The right to receive a paper copy of this policy
Requests can be submitted to the contact information below.​
7. Data Security
We use appropriate physical, technical, and administrative safeguards to protect your information. However, no method of data transmission or storage is 100% secure. Online communication, including email or forms, may not be fully secure; please use your discretion when sharing sensitive information online.​
8. Cookies and Online Tracking
Our website may use cookies or similar technologies to enhance the user experience and gather usage data. You may adjust your browser settings to block cookies; however, some features may not function properly.​
9. Third-Party Services and Links
This website may include links to third-party websites or services (for example, scheduling platforms or payment portals). We are not responsible for the privacy practices of those external services. You should review their privacy policies before providing personal information.​
10. Children’s Privacy
Our website is not intended for use by children under 13 without parental or guardian consent. We do not knowingly collect information from children without proper authorization consistent with applicable laws.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “Last Updated” date. Continued use of the site after updates indicates your acceptance of the revised policy.​
12. Contact Information
If you have questions about this Privacy Policy or your privacy rights, please contact:
Kindled Ember Counseling, PLLC
1135 Kildaire Farm Road, Suite 200
(910) 808-1586